Shipping and Returns

Nova Beauty Merchandise Shipping, Returns, Back Order and Refunds Policy


  • Nova Beauty ships orders on a first come, first served basis.
  • Only Standard shipping is available when the shipping address is a P.O. Box. This may also apply to residential addresses.
  • Client selected priority shipping rates will depend on the shipping speed and weight/size of the items.
  • Orders which qualify for Free Shipping will be sent by Nova Beauty's choice of shipper. 
  • Standard Shipping service should arrive within these delivery estimates based on your location
  • We do not process or ship orders weekends or statutory holidays


 Processing &

Shipping (Island)

Standard Shipping

(Mainland, BC)

(business days)


(business days)


 Business Days

2 to 4

Business Days

1- 2 Days


Back Orders

  • Back orders will be accepted on regularly stocked merchandise. 
  • Back orders will be added in to the next outgoing customer shipment. 
  • *Exceptions may be made for service items.


Returned due to over purchase or wrong selection:

  • Must be returned in original condition/packing within 30 days of invoice.
  • Credit will be applied to same tender for the original price paid.
  • Proof of purchase is required if purchase is not found in customer's purchase history.
  • 20% Restocking fee will apply after 60 days.

Merchandise Damaged in Transit:

  • Contact by phone to the Nova Beauty order desk within 48 hours of receipt.
  • Unused and returned within 30 days of receipt.
  • Product exchange only for any merchandise returned over 60 days.

Product is Defective:

  • Must be returned within the product warranty period if product is warrantied.
  • Product must be returned in original manufactured condition and not modified.
  • Product must be less than ¼ used if a liquid product.
  • Account customer, must locate purchase in purchase history without manager/supervisor approval.
  • Exchange for equal value of same product without proof of purchase and only with manager approval.


  • Refunds will be processed after the merchandise is received.
  • Refunds will be returned to the same tender used to pay for the item.